UPS Mail Innovations is the WORST

[Twitchin Kitten]

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After the below exchange my package was magically found, sent to Toms River by 6:45 this morning and in my mailbox by special delivery by 8:30 today.

You should have heard the phone conversation!

Read from the bottom up: ( bolded the content for ease of locating)

UPS
Subject
Claims / Report Lost

Response By Email ( Beatriz Cabrera ) ( 12/19/2016 10:12 PM ) U.S. Eastern Standard Time (US EST)
Dear Joan,

Thank you for your response I am very sorry for this issue regarding the delivery of this package, you are correct this is a package sent Mail innovation, which was the Service your shipper selected, based on the information on the system we did transfer this package to the Post Office on 12/14/16, once we UPS hand the package over to the Post Office it is their responsibility to delivery, we loss liability on it.

Since you have not received this package yet, I would suggest to contact your shipper so that they can further assist you.

Sincerely,

Beatriz Cabrera
UPS Customer Support
Customer By CSS Email ( UPS E-mail Communications ) ( 12/19/2016 09:30 PM ) U.S. Eastern Standard Time (US EST)
You people are a joke. I spent half hour on the phone today and they acknowledged this is YOUR tracking number from your "mail innovations" feature. I was also told it comes with an "oh well we lost it" policy where everyone gets the finger from you when you lose their stuff.

YOU were paid to be the custodian of my package and in that contract where I paid you to send me my package, it was upon YOU to deliver it safely. When the company gave me the tracking number YOUR website comes up, not the USPS. Stop trying to lay blame on everyone else, and just admit your mail innovations feature is utter garbage and you just don't care whether the customers gets their package as long as you collect the postage. Because that's exactly what was explained to me on the phone today.

Grow a pair. People might respect you for it.

Joan

On Dec 19, 2016, at 4:50 PM, customer.service@ups.com wrote:


Response By Email ( Beatriz Cabrera ) ( 12/19/2016 04:50 PM ) U.S. Eastern Standard Time (US EST)
Dear Joan,

Thank you for your e-mail I do understand you concern on the delivery of this package, after reviewing my tracking system I see that the tracking number provided is not a valid UPS tracking number.

The tracking number appears to belong to the United States Postal Service (USPS). This package was never handed over to our Mail innovation group for shipment, so it has never been in our possession.

You can check on this directly at the following link:

http://www.usps.com/ or contact them at 1 800 275 8777, if you do not get any information I suggest you contact the sender of your package to get further assistance and see if they actually shipped it our for you.

Sincerely,

Beatriz Cabrera
UPS Customer Support
Auto-Response By ( Administrator ) ( 12/19/2016 11:17 AM ) U.S. Eastern Standard Time (US EST)
Thank you for your recent e-mail inquiry. A representative is working to address your request and will respond as quickly as possible.

Thank you for using UPS.
Customer By CSS Email ( UPS E-mail Communications ) ( 12/19/2016 11:17 AM ) U.S. Eastern Standard Time (US EST)
Your Name: Joan Walker
Your E-mail Address:
Support Category: Claims
Support Topic: Report Lost
Are you the ...: Receiver
Your Telephone:
Account Number:
Tracking Number(s): 92748901377811583517204077
Description of Merchandise: package from zulily
Total Value: 50.00 USD
Shipment Reference: 92748901377811583517204077
What is your question or comment? This is the second package you have lost in as many months. Tracking number now comes up as void over on the USPS site trying to track this. This package never made it to the local PO.
FIND IT.

[LKTraz]

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Not our tracking number? After you explained that it took you to THEIR site and a phone conversation confirmed it?

What kind of twatwaffles are they?
Never mind answering that.....it really WAS a rhetorical question.