04-25-2013, 12:37 AM
0
I am going to post my first venting post so here it goes, also it will be long so you have been warned.
I bought new rims and tires for my truck in late January by discount tire direct had everything mounted and balanced by them and shipped to me. I had about 3500 miles on truck and I switched out my crappy pirelli scorpion tires when they came. A few weeks after I put them on I noticed a little vibration in the steering wheel and the right rear when on the high way doing 65+. I wrote it off to maybe being the new tires being falken wild peaks having such an aggressive tread that maybe it was just what comes with those types of tires. I also noticed they maxed out the pressure on my tires the rating was 80psi they were all at 85 when I got them.
Once I dropped the pressure to around 50 psi I noticed alot better feeling. However now that its warmer, for some reason I noticed the vibration more I don't know why. So now my truck is at 7300 miles oil life was 28% so I figured hey time for a oil change and maybe Ill get the balancing checked maybe the guy at the DTD didnt balance them right.
I bring the truck in guy takes it for a ride notices very slight vibration because he didn't go on high way but brings it back changes oil then works on the wheels. Takes off front right puts it in the machines, calls me into the shop and says your rims f***ed, I was like what do you mean they are pretty much brand new and I didnt do any crazy driving yet cause its just becoming spring now. He said no it wasn't you they tried to doctor your defected rim, he showed me and sure enough the rim had a little wobble. In it the machine said it was 9 1/4th out and inside the rim I saw a half moon of weights running up it, 17oz's of weight total on the opposite side of the problem. He checked the right rear same issue that was 9.5 out. They even painted over the weights to hide it because there was so much weight. The other two wheels were fine but these two were the problem so I had to pay the auto shop for their time in finding the problem and the oil change and I went home to call.
When I got home I called the company and told the rep what happened of course he played the shocked card. I dont blame the customer service though I blame whoever they have doing their balancing they should have had the common sense to hold up my order and just say these are defective cant mount them. So the CS rep shipped out two new rims that day they should be here tomorrow and he said after I get them mounted send them the auto shop bill and they will reimburse me the costs. So they are trying to do the right thing and I appreciate that from the customer service people but seriously a tech should know better then send out rims and tires like that where it causes potential for things to go real bad. I just hope the replacement rims aren't messed up, if they are I will just toss this set and put back on the FX4 20's and get different tires since the scorpions suck.
I bought new rims and tires for my truck in late January by discount tire direct had everything mounted and balanced by them and shipped to me. I had about 3500 miles on truck and I switched out my crappy pirelli scorpion tires when they came. A few weeks after I put them on I noticed a little vibration in the steering wheel and the right rear when on the high way doing 65+. I wrote it off to maybe being the new tires being falken wild peaks having such an aggressive tread that maybe it was just what comes with those types of tires. I also noticed they maxed out the pressure on my tires the rating was 80psi they were all at 85 when I got them.
Once I dropped the pressure to around 50 psi I noticed alot better feeling. However now that its warmer, for some reason I noticed the vibration more I don't know why. So now my truck is at 7300 miles oil life was 28% so I figured hey time for a oil change and maybe Ill get the balancing checked maybe the guy at the DTD didnt balance them right.
I bring the truck in guy takes it for a ride notices very slight vibration because he didn't go on high way but brings it back changes oil then works on the wheels. Takes off front right puts it in the machines, calls me into the shop and says your rims f***ed, I was like what do you mean they are pretty much brand new and I didnt do any crazy driving yet cause its just becoming spring now. He said no it wasn't you they tried to doctor your defected rim, he showed me and sure enough the rim had a little wobble. In it the machine said it was 9 1/4th out and inside the rim I saw a half moon of weights running up it, 17oz's of weight total on the opposite side of the problem. He checked the right rear same issue that was 9.5 out. They even painted over the weights to hide it because there was so much weight. The other two wheels were fine but these two were the problem so I had to pay the auto shop for their time in finding the problem and the oil change and I went home to call.
When I got home I called the company and told the rep what happened of course he played the shocked card. I dont blame the customer service though I blame whoever they have doing their balancing they should have had the common sense to hold up my order and just say these are defective cant mount them. So the CS rep shipped out two new rims that day they should be here tomorrow and he said after I get them mounted send them the auto shop bill and they will reimburse me the costs. So they are trying to do the right thing and I appreciate that from the customer service people but seriously a tech should know better then send out rims and tires like that where it causes potential for things to go real bad. I just hope the replacement rims aren't messed up, if they are I will just toss this set and put back on the FX4 20's and get different tires since the scorpions suck.
